If you are not completely satisfied with a purchase for The Jock Strap Shop, we will gladly accept a return of any new unused items with the original tags attached for exchange or refund for up to 30 days of your receipt. It’s that easy!
HOW TO RETURN ITEM(S):
Package item(s) and please include the following information on an inserted sheet of paper:
- Email Address
- Order Number
- Order Date
- Reason for Return
- Desire a Refund or Exchange (include which item(s) you want to exchange for)
- Any other notes or comments you would like us to know
Ship items back to:
The Jock Strap Shop Returns
8500 Wilshire Blvd Suite 700A
Beverly Hills, CA 90211 USA
To ensure that the package arrives back at The Jock Strap Shop, please use a pre-paid, insured and traceable method, such as:
- USPS with Delivery Confirmation
- UPS or FedEx with Tracking
You are responsible for the cost of returning the item(s) to us. Exchange items will be shipped to the original order address unless otherwise noted. Please note that The Jock Strap Shop may refuse your return if it does not meet our Return Guidelines.
What Happens Next?
Once your shipment has been received back at The Jock Strap Shop it will be processed within 5 business days.
If you are making an exchange we will pay for the return shipping back to you.
Refunds are typically processed within one week. The funds will be deposited back in the same form as your original payment method on the order, less shipping fees, and you will receive confirmation of the refund via e-mail. Please allow an additional 2-4 business days for credit card bank return processing.